See the original post here. What’s your Twitter strategy? What’s your Facebook strategy? As many organizations plan their 2010 service efforts, they’re wondering about how—or whether—to factor social networking sites into their service efforts. And yet, I’m struck by how many currently have poor customer service strategies or outdated online self-service capabilities. Instead of chasing [...]
Diabetes is an epidemic in India and China. In 2006 and 2007 I was in discussion with Johnson and Johnson’s CRM strategists for their medical devices for diabetes patients in these countries, each with over 1 billion people, of whom an estimated 10-15% would suffer from diabetes – a number that is larger than the [...]