service

Master Web 2.0 For Service Before Twitter

By JortK on December 31, 2009

See the original post here. What’s your Twitter strategy? What’s your Facebook strategy? As many organizations plan their 2010 service efforts, they’re wondering about how—or whether—to factor social networking sites into their service efforts. And yet, I’m struck by how many currently have poor customer service strategies or outdated online self-service capabilities. Instead of chasing [...]

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New Google Service: Google Browser Size

By JortK on December 23, 2009

Google Browser Size is an experimental service that shows if a web page has interface elements that can’t be viewed by a significant amount of people. “Google Browser Size is a visualization of browser window sizes for people who visit Google. For example, the 90% contour means that 90% of people visiting Google have their [...]

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The Google DNS

By JortK on December 4, 2009

When you type www.wikipedia.org into your browser’s address bar, you expect nothing less than to be taken to Wikipedia. Chances are you’re not giving much thought to the work being done in the background by the Domain Name System, or DNS. Today, as part of our ongoing effort to make the web faster, we’re launching [...]

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