You are browsing the archive for December 2009.
See the original post here. What’s your Twitter strategy? What’s your Facebook strategy? As many organizations plan their 2010 service efforts, they’re wondering about how—or whether—to factor social networking sites into their service efforts. And yet, I’m struck by how many currently have poor customer service strategies or outdated online self-service capabilities. Instead of chasing [...]
“I’m going to f—ing bury that guy, I have done it before, and I will do it again. I’m going to f—ing kill Google.” [Sydney Morning Herald] “Developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers…” [Watch at YouTube] “Linux is a cancer that attaches itself in an intellectual property [...]
Ah 2009…turning five, finally shedding that beta label, and adding more than 40 new features. As we wind down after a busy year, here’s a look back at a handful of our favorite additions to Gmail. We hope you enjoy trying them out as much as we enjoyed building them. Tasks, onto your phone and [...]