December 2009
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Master Web 2.0 For Service Before Twitter
See the original post here.
What’s your Twitter strategy? What’s your Facebook strategy? As many organizations plan their 2010 service efforts, they’re wondering about how—or whether—to factor social networking sites into their service efforts. And yet, I’m struck by how many currently have poor customer service strategies or outdated online self-service capabilities.
Instead of chasing the latest [...]
Top 10 most weird quotes from Steve Balmer
“I’m going to f—ing bury that guy, I have done it before, and I will do it again. I’m going to f—ing kill Google.” [Sydney Morning Herald]
“Developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers…” [Watch at YouTube]
“Linux is a cancer that attaches itself in an intellectual property sense to [...]
All new features in GMail in 2009
Ah 2009…turning five, finally shedding that beta label, and adding more than 40 new features. As we wind down after a busy year, here’s a look back at a handful of our favorite additions to Gmail. We hope you enjoy trying them out as much as we enjoyed building them.
Tasks, onto your phone and out [...]